Contact us
Email support@racely.ca. We usually reply within a few days.
Delete your account
In the app, open Profile and tap Delete account. This permanently removes your account, profile, photo, saved races and device records. If you can't open the app, email support@racely.ca from the address you signed up with.
Registering for a race
Racely links to each race’s official registration page. Registration, payment, transfers and refunds are handled by the race organizer or their registration provider, so contact them about an entry.
Wrong or missing race details
In the app, open the race and tap Report a problem, or use Suggest a race on Discover. You can also email support@racely.ca. Always confirm details with the organizer before race day.
Reminders
Reminders need a free account and notifications turned on. Choose which ones you get in Profile, under Notifications.